FAQ

This Shipping & Return Policy outlines the terms for shipping and returns, and is part of our full Terms and Conditions. Please review this policy carefully when making a purchase.

Last updated March 20, 2025

(01)

What are my shipping delivery options?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products. Free Shipping We offer free Standard shipping on all orders.

(02)

Do you deliver internationally?

We offer worldwide shipping. Free Standard shipping is valid on international orders. Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

(03)

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

(04)

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

(05)

Return process

To return an item, place the item securely in its original packaging, and mail your return to the following address: Capybaara Attn: Returns 2 Abhilasha, Gautam Green City, Getlatu Ranchi , Jharkhand 835217 India Return shipping charges will be paid or reimbursed by us.

(06)

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

(07)

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

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How can you contact us about this policy?

If you have any further questions or comments, you may contact us by: Phone (Toll free): +918062182069 Email: hello@capybaara.com Online contact form: https://capybaara.com/contact-us